No refunds. Exchanges may be made for an item of equal or lessor value within 3 days of USPS documented delivery. Customer is responsible for all shipping costs related to exchanges. After 3 days of the USPS delivery date, all sales are final.
No cancellations on already placed orders.
Please allow 3-5 business days (not including weekends or holidays) for items to ship. Some items will have longer shipping times due to availability of stones. Such items are noted on the website in the description.
All orders are shipped via USPS, Monday through Friday (excluding holidays). A tracking number will be emailed to you once your order is shipped. USA delivery is within 3-5 business days after the order ships. International orders, please allow up to 15-20 business days for your order to arrive after the tracking number is emailed to you. Please also check with your local post office or customs after 10 days as the package may be held there. Longer delays may apply if you did not enter your full and complete shipping address.
Once you have received a tracking number for your order, any issues or concerns regarding the shipment must be handed through the U.S. Postal Service, as the order is now in their possession. You can contact the U.S. Postal Service at www.usps.com, or (800)275-8777.
If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your post office, as that is a delivery issue, and we would not be able to correct a delivery issue. Delivery issues (including damage, theft, and misdeliveries MUST be handed through the U.S. Postal Service.
If you have had issues with the postal service, we strongly encourage you to add insurance to your shipments. You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via the "Contact Us" button immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added.